“Need a Website” to “Need an AI”
For the last two decades, the non-negotiable for any modern business was a website: a single, always-awake doorway to your brand. The next decade’s baseline will be an AI agent that can respond to any customer question – instantly, accurately, and in context. After I analysed dozens of support and sales operations, one pattern is clear: the companies are adopting great data with smart automation are pulling ahead on revenue, efficiency, and customer satisfaction. Below are three reflections we’ve distilled…
